Starter
$349/mo
- Up to 10 complaints per month
- Response within the BBB deadline
- Case tracker with status for every complaint
- Monthly summary
Request this plan · $349/mo
You only pay once I've confirmed it's a fit.
Earn Trust
Every BBB complaint handled on time and resolved fairly
Unanswered BBB complaints hurt your rating more than resolved ones. I monitor your BBB profile, respond to every complaint within the deadline, work with your support team to resolve it within your policies, and report on trends so fewer complaints happen next month.
From $349/mo
Who it's for
This is for you if…
- E-commerce and DTC brands with steady complaint volume
- Businesses with a BBB rating that's slipping
- Support teams that don't have time to manage BBB separately
What you get
Three things change.
No complaint missed or left unanswered
Fair resolutions without unnecessary refunds
Monthly trend reports that point at the real problems
Pick the size that fits.
Fixed prices. Everything listed is included. Pay securely with card, Apple Pay or Google Pay.
Growth
$649/mo
- Up to 30 complaints per month
- Coordination with your support team on resolutions
- Weekly status report
- Monthly complaint-trend analysis
Request this plan · $649/mo
You only pay once I've confirmed it's a fit.
Scale
$999/mo
- Up to 60 complaints per month
- Everything in Growth
- Escalation playbook and response templates for your team
- Monthly 30-minute review call
Request this plan · $999/mo
You only pay once I've confirmed it's a fit.
Month-to-month. Cancel any time from the billing portal.
What I'll need from you: Access to your BBB business profile and read access to your support inbox, so I can see each customer's history.
How it works
From checkout to handover.
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You subscribe and give me access to your BBB profile and support desk
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We agree your refund and resolution rules
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I respond to and work every complaint through to closed
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You get weekly status updates and a monthly trend report
Can you raise our BBB rating?
I can't control the rating directly, but answering every complaint on time, resolving them fairly and reducing new complaints are the things that move it.
Will you just give everyone refunds?
No. I work within your policies and offer what they support, explained clearly. When a customer has a real point, I'll flag it and recommend making it right.
How do I pay?
Once I approve your request, I email you a secure Stripe payment link. You can pay by card, Apple Pay or Google Pay, and you'll get a receipt by email.
Do you need my passwords?
Almost never. Most platforms let you add me as a manager or partner, which you can remove any time. If a platform doesn't, we'll find a safe way.
Goes well with
Related services.
Service
Review Management (Monthly)
Every new review answered within 24 to 48 hours, so you never have to think about it.
From $149/mo ServiceBrand Protection
Find and report unauthorized sellers and counterfeit listings on Amazon, eBay and Etsy.
From $249 ServiceReview Reply Catch-Up
Every unanswered review answered, calmly and professionally, ready to post.
From $59Not sure which package? Book a free 15-minute call.
I'll tell you which tier fits, or whether you need something else entirely.